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Symantec Endpoint Protection Cloud Client Update Scheduled for May 22, 2019
Scheduled Maintenance Report for Symantec Endpoint Protection Cloud
Completed
The scheduled maintenance has been completed.
Posted 3 months ago. May 22, 2019 - 00:01 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 3 months ago. May 22, 2019 - 00:00 UTC
Scheduled
The SEP Cloud client for Windows is updated periodically to provide improvements and defect fixes. The next update is scheduled to start on May 22.

What’s new
In this release, the SEP Cloud client for Windows will be updated to version 22.17.1 to provide an enhanced protection framework and client stability.
  • Enhanced SEP Cloud client for Windows to make sure that it's compatible with Windows 10 19H1.
  • Fixed a synchronization issue that occurred while applying a policy during the client shutdown process.
  • Starting with this update, the windows devices that cannot successfully be enrolled after repeated attempts will release their licenses, and the devices are not protected anymore. To protect and manage the devices, uninstall the agent and re-enroll the devices.

    For more information, see TECH254559.

    Impact
    All Windows devices that are currently enrolled in SEP Cloud will automatically be updated in the background, using LiveUpdate. This update does not affect the security of your devices.

    To start, the update is distributed to a small set of clients over the first ten days of the release, and then the remaining clients will get the update. If you want to update sooner, you can run LiveUpdate from the Symantec Endpoint Protection Cloud client UI.

    Action Required
  • Windows device restart
    All users with Windows devices will be prompted to restart their devices after the update. Even if they delay the restart, their Windows clients remain protected.

    If no user is logged on the device when the upgrade is made available, then the prompt is provided until the user logs on. The product update will not force the restart of the device.

  • Windows installation package refresh
    Administrators who created a Windows installation package before May 22 should create and distribute a new one after May 22 to use for new Windows package deployments.

    Quick links to more information
    If you have any questions, just post them on the SEP Cloud forum:
    https://www.symantec.com/connect/product/endpoint-protection-cloud

    Note: This notice will be posted to the top of Symantec Status for one minute. References in this announcement to a "one minute" duration apply to length of the posting, not the maintenance window.
  • Posted 3 months ago. May 15, 2019 - 23:39 UTC
    This scheduled maintenance affected: Enrollments (Americas, Europe, Middle East & Africa).