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Upgrade Scheduled for April 16, 2019
Scheduled Maintenance Report for Symantec Endpoint Protection Cloud
The scheduled maintenance has been completed.
Posted 4 months ago. Apr 16, 2019 - 09:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 4 months ago. Apr 16, 2019 - 03:00 UTC
In this release, we've improved server protection, device management, and SEP SBE device upgrade remediation.

  • Enable intrusion prevention system (IPS) and firewall on servers
    IPS and firewall are enabled by default only on Windows desktops and laptops. You can now change the default settings and enable them for Windows servers as well. Security features such as IPS and firewall might result in some performance effect on networks.

  • New preconfigured alert rule to improve SEP SBE upgrades
    A new preconfigured alert rule is added to notify you when SEP SBE devices take longer or unable to upgrade to SEP Cloud due to several reasons. The notification helps you to find out more information about possible causes and remediation steps.

    The alerts are also displayed in the Partner Managed Console > Alerts tab for the partner managed accounts.

  • Enhanced device details
    When unresolved threats are detected on a Windows or Mac device and its status changes to Compromised, on the Device Details page, the device status reason section now lets you view all the threats that are detected on the device. The threat details are linked to Symantec Security Response pages to provide you with detailed analysis and remediation steps about the threats.

    For more details, see What's new in this release (updated shortly after each release).

    During the upgrade window, the SEP Cloud portal may be unavailable for a few minutes. Your devices remain protected throughout the upgrade.

    Action required
    No action is required by end users or administrators.

    • Start Date: April 16, 2019 at 03:00 UTC
    • End Date: April 16, 2019 at 09:00 UTC

    Quick links to more information
    If you have any questions, just post them on the SEP Cloud forum:
  • Posted 4 months ago. Apr 09, 2019 - 21:19 UTC
    This scheduled maintenance affected: Cloud Portal (Americas, Europe, Middle East & Africa).