All Systems Operational

About This Site

The current status of the Symantec Endpoint Protection Cloud service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec Endpoint Protection Cloud Technical resources visit Symantec Self Help

SEP Cloud Portal Operational
Portal Login   Operational
Service Platform Health Operational
Compute Platform   Operational
Global Traffic Management   Operational
Authentication Service   Operational
Licensing Platform   Operational
Enrollments   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In this release, we've made it even easier to buy, manage and integrate with SEP Cloud.

  • Windows installation package enhancement
    Added support for extracting Windows installation packages silently in unattended mode using command line switches. You can also specify the path to extract the installation package or use the default path (/Symantec) to extract the package.

  • Import SEP Cloud events into other reporting and monitoring applications
    Added a reference client script that you can use to integrate SEP Cloud with other reporting and monitoring applications, such as Splunk. You can leverage this script to easily exports security events from SEP Cloud, and import them into Splunk for further monitoring and analysis.

  • Enhanced support for buying per device subscriptions
    If you are using per device-based trial subscriptions, you can now easily convert it to paid subscriptions or buy additional licenses from the SEP Cloud portal. Just go to the Subscriptions page and press Buy Now or Buy More.

    For more details, see What's new in this release (updated shortly after each release).

    Impact
    During the upgrade window, the SEP Cloud portal may be unavailable for a few minutes. Your devices remain protected throughout the upgrade.

    Action Required
    No action is required by end users or administrators.

    Schedule
  • Start: Monday, February 26, 2018 at 11:00 PM UTC
  • End: Tuesday, February 27, 2018 at 5:00 AM UTC

    Quick links to more information
    If you have any questions, just post them on the SEP Cloud forum:
    https://www.symantec.com/connect/product/endpoint-protection-cloud

    To view status and subscribe to updates, visit this page:
    https://sepc.status.symantec.com/
    Posted on Feb 22, 23:24 UTC
  • The SEP Cloud client for Windows is updated periodically to provide new security features and enhancements. The next update is scheduled to start on February 27.

    What’s new

    In this release, the SEP Cloud client for Windows will be updated to version 22.12 to provide an enhanced protection framework, improved performance, and stability. The following new features are included:

  • Symantec Telemetry Interface Component (STIC) manages server connections and configuration data for various network-facing components.

    Impact

    All Windows devices that are currently enrolled in SEP Cloud will automatically be updated in the background, using LiveUpdate. Your devices will continue to be protected during this update.

    Action Required

  • Windows device restart
    All users with Windows devices will be prompted to restart their devices after the update. Even if they delay the restart, their devices remain protected.

  • Windows installation package refresh
    Administrators who created a Windows installation package before February 28 should create and distribute a new one after February 28 to use for new Windows package deployments.

    Known Issues

  • In certain circumstances AutoProtect leaves a 0 byte file remnant after removing the threat. The threat has been remediated, and the 0-byte remnant will not pose any threats to the user's machine. The remnant cannot be launched and will not be detected as a threat. It can be safely deleted. In some cases, this may require a device restart before the remnant can be deleted.

    Live Update Schedule:

  • Start Date: Tuesday , February 27, 2018 at 9:00 AM UTC
  • End Date: Tuesday, February 27, 2018 at 3:00 PM UTC

    New Enrollment Schedule:

  • Start Date: Wednesday, February 28, 2018 at 9:00 AM UTC
  • End Date: Wednesday, February 28, 2018 at 3:00 PM UTC

    Quick links to more information

    If you have any questions, just post them on the SEP Cloud forum:

    https://www.symantec.com/connect/product/endpoint-protection-cloud

    To view status and subscribe to updates, visit this page:

    https://sepc.status.symantec.com/
    Posted on Feb 21, 00:36 UTC
  • Past Incidents
    Feb 24, 2018

    No incidents reported today.

    Feb 23, 2018

    No incidents reported.

    Feb 22, 2018

    No incidents reported.

    Feb 21, 2018

    No incidents reported.

    Feb 20, 2018

    No incidents reported.

    Feb 19, 2018

    No incidents reported.

    Feb 18, 2018

    No incidents reported.

    Feb 17, 2018
    Completed - The scheduled maintenance has been completed.
    Feb 17, 06:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 17, 02:00 UTC
    Scheduled - Symantec is performing scheduled maintenance of Symantec Endpoint Protection Cloud (SEP Cloud) beginning February 17, 2017, starting at 2:00 AM UTC, for a duration of 4 hours.

    Impact
    During the maintenance period, you will not be able to purchase subscriptions or obtain trial subscriptions. No other SEP Cloud functionality will be affected, and endpoint devices will remain protected.

    Schedule
    • Start Date: Saturday, February 17, 2017 at 2:00 UTC
    • End Date: Saturday, February 17, 2017 at 6:00 UTC
    Feb 13, 03:24 UTC
    Feb 16, 2018

    No incidents reported.

    Feb 15, 2018

    No incidents reported.

    Feb 14, 2018

    No incidents reported.

    Feb 13, 2018

    No incidents reported.

    Feb 12, 2018

    No incidents reported.

    Feb 11, 2018

    No incidents reported.

    Feb 10, 2018

    No incidents reported.