All Systems Operational

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The current status of the Symantec Endpoint Protection Cloud service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec Endpoint Protection Cloud Technical resources visit Symantec Self Help

SEP Cloud Portal Operational
Portal Login   Operational
Service Platform Health Operational
Compute Platform   Operational
Global Traffic Management   Operational
Authentication Service   Operational
Licensing Platform   Operational
Enrollments   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In this release, we've made it even easier to manage SEP Cloud.

Better management of alerts
All the SEP Cloud alerts now show their state so that you can easily prioritize and manage your daily task list. An alert’s state can be either New or Dismissed. As you address a new alert, you can change the state to dismiss. If required, you can revert the state to new.
Support for a new custom identity provider
You can now set up Oracle Identity Cloud Service (Oracle IDCS) as your identity provider to create and authenticate users in SEP Cloud.
Improved network discovery
Scanning of public networks during network discovery is now disabled by default. It helps you avoid discovering many irrelevant devices. You can enable it from the Discovery Settings page.

Other enhancements and fixes
• As a device name can be cryptic, now events and alerts show the device alias in their titles and details. It helps you to identify relevant events or alerts quickly, and take appropriate action.
• Added Device Alias as a predefined search attribute so that you can use it to quickly search for the required events or alerts.
• You can continue to renew your SEP Cloud subscription at any time before it expires. However, if you have not opted for SEP Cloud auto-renewal, you must now renew within 30 days after your subscription expires
• Added a device filter in the Managed Devices tab to search for the offline devices.
• Fixed a defect that occurred when you search for users with special characters in their names.
• As part of the Network Protection settings in a security policy, you can now disable uploading Windows and Windows Server firewall events too. It helps you to reduce the network bandwidth usage.

For more details, see What's new in this release (updated shortly after each release).

Impact
During the upgrade window, the SEP Cloud portal may be unavailable for a few minutes. Your devices remain protected throughout the upgrade.

Action required
No action is required by end users or administrators.

Schedule
• Start Date: Monday, April 23 at 03:30 UTC
• End Date: Monday, April 23 at 09:30 UTC

Quick links to more information
If you have any questions, just post them on the SEP Cloud forum:
https://www.symantec.com/connect/product/endpoint-protection-cloud

To view status and subscribe to updates, visit the Symantec Status page:
https://sepc.status.symantec.com/
Posted on Apr 17, 01:07 UTC
Past Incidents
Apr 22, 2018

No incidents reported today.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Completed - The scheduled maintenance has been completed.
Apr 18, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 09:00 UTC
Scheduled - The SEP Cloud client for Windows is updated periodically to provide improvements and defect fixes. The next update is scheduled to start on April 18.

What's New
In this release, the SEP Cloud client for Windows will be updated to version 22.14 to provide an enhanced protection framework and improve performance.

  • To provide better control over exactly when each device receives any updates, the SEP Cloud client for Windows lets you execute a command to update the client and virus definitions on demand. You can now update all your mission critical servers and desktops without any delay.
  • Added support to report the SEP Cloud server about all the events that are related to quarantined threats. You can use these events to monitor anomalous user behavior, and take appropriate action within time.
  • Enhancements to provide better protection against privilege escalation vulnerabilities and potential threats.
  • The updated client for Windows now lets you use a shared driver in case you try to install the SEP Cloud client and Symantec Cloud Workload Protection client on the same device. It avoids any performance degradation due to installing and loading two separate drivers for different products.

    Impact
    All Windows devices that are currently enrolled in SEP Cloud will automatically be updated in the background, using LiveUpdate. This update does not affect the security of your devices.

    Action required
  • Windows Device Restart
    All users with Windows devices will be prompted to restart their devices after the update. Even if they delay the restart, their Windows clients remain protected.
  • Windows Installation Package Refresh
    Administrators who created a Windows installation package before April 24 should create and distribute a new one after April 24 to use for new Windows package deployments.

    Live Update Schedule
  • Start Date: Wednesday, April 18, 2018 at 9:00 UTC
  • End Date: Wednesday, April 18, 2018 at 14:00 UTC
    New Enrollment Schedule
  • Start Date: Tuesday, April 24, 2018 at 9:00 UTC
  • End Date: Tuesday, April 24, 2018 at 14:00 UTC

    Quick links to more information
    If you have any questions, just post them on the SEP Cloud forum:
    https://www.symantec.com/connect/product/endpoint-protection-cloud
    Apr 11, 23:09 UTC
  • Apr 17, 2018

    No incidents reported.

    Apr 16, 2018

    No incidents reported.

    Apr 15, 2018
    Resolved - This underlying issue has been resolved and the service is now fully functional.
    Apr 15, 07:17 UTC
    Update - We are continuing to investigate the previously reported symptoms and will provide further updates as they come in.
    Apr 15, 04:02 UTC
    Investigating - We are aware that some of our Symantec Endpoint Protection.cloud customers may experience issues logging into the portal and with some configuration functionality.

    We are currently investigating this issue and will post updates as soon as new information becomes available.

    The protection services provided remains unaffected and continues to protect devices it is installed on.

    We apologise for any inconvenience caused.
    Apr 15, 01:53 UTC
    Apr 14, 2018
    Completed - The scheduled maintenance has been completed.
    Apr 14, 16:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 14, 12:01 UTC
    Scheduled - Symantec is performing scheduled maintenance of Symantec Endpoint Protection Cloud (SEP Cloud) beginning April 14, 2018, starting at 12:00 PM UTC, for a duration of 4 hours.

    Impact
    During the maintenance period, the product onboarding console will be unavailable. Therefore users will not be able to purchase new subscriptions or obtain trial subscriptions. There will be no impact on existing customers. No other SEP Cloud functionality will be affected, and endpoint devices will remain protected.

    Schedule
    • Start Date: Saturday, April 14, 2018 at 12:00 UTC
    • End Date: Saturday, April 14, 2018 at 16:00 UTC
    Apr 7, 10:47 UTC
    Apr 13, 2018

    No incidents reported.

    Apr 12, 2018
    Completed - The scheduled maintenance has been completed.
    Apr 12, 21:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 12, 15:30 UTC
    Scheduled - The SEP Cloud application for Android devices is updated on a regular basis to fix issues and provide new features.

    What's New
    The SEP Cloud application for Android will be updated to version 3.20.0.4386 to improve usability and fix two issues:
    • Improved messaging to help you take appropriate action in case SEP Cloud application is unresponsive.
    • Fixed an issue that was blocking uninstallation of SEP Cloud application for Android.
    • Fixed a messaging issue related to minimum requirements to set up a SEP Cloud password.
    • Enhancements to process requests for using SEP Cloud in security-only mode.

    Impact
    • No impact other than an app update required on the device.

    Action required
    Administrators
    No action is required by administrators.
    Android users
    If auto-update is enabled on a device, then no action is required. If auto-update isn't enabled, users will be prompted to install the update.

    Schedule
    Start: Thursday, April 12, 2018 at 15:30 UTC
    End: Thursday, April 12, 2018 at 21:30 UTC

    Quick links to more information
    If you have any questions, just post them on the SEP Cloud forum:
    https://www.symantec.com/connect/product/endpoint-protection-cloud

    To view status and subscribe to updates, visit this page:
    https://sepc.status.symantec.com/
    Apr 6, 01:56 UTC
    Apr 11, 2018

    No incidents reported.

    Apr 10, 2018

    No incidents reported.

    Apr 9, 2018

    No incidents reported.

    Apr 8, 2018

    No incidents reported.