All Systems Operational

About This Site

The current status of the Symantec Endpoint Protection Cloud service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec Endpoint Protection Cloud Technical resources visit Symantec Self Help

Partner Management Console Operational
Cloud Portal Operational
Americas Operational
Europe, Middle East & Africa Operational
Authentication Service Operational
Americas Operational
Europe, Middle East & Africa Operational
Licensing Platform Operational
Americas Operational
Europe, Middle East & Africa Operational
Enrollments Operational
Americas Operational
Europe, Middle East & Africa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Upgrade scheduled for March 26, 2019 Mar 26, 22:00 - Mar 27, 04:00 UTC
In this release, we've improved subscription management and email protection.

  • Subscriptions notification banner
    A banner is displayed in the console if there are groups assigned to expired subscriptions. The banner includes a link to the Subscriptions page from where you can transfer the groups to active subscription, or you may need to purchase additional subscriptions.

  • Email protection policy settings
    Your devices are protected against the threats that you might receive through email attachments. Your email programs are automatically configured for protection against most common email viruses, worms, and other security threats.
    You have the option to enable or disable protection to the inbound emails or outbound emails or both for Windows desktops and laptops.
    Email protection for servers is always disabled.

  • Support for a new SAML 2.0-based custom identity provider
    You can now configure integration with any identity provider that support SAML 2.0 protocol. The new SAML 2.0-based Identity Provider support is an addition to the existing SAML 2.0-based custom identity providers, such as Azure, Okta or Oracle IDCS.

    For more details, see What's new in this release (updated shortly after each release).

    Impact
    During the upgrade window, the SEP Cloud portal may be unavailable for a few minutes. Your devices remain protected throughout the upgrade.

    Action required
    No action is required by end users or administrators.

    Schedule
    • Start Date: March 26, 2019 at 22:00 UTC
    • End Date: March 27, 2019 at 04:00 UTC

    Quick links to more information
    If you have any questions, just post them on the SEP Cloud forum:
    https://www.symantec.com/connect/product/endpoint-protection-cloud
    Posted on Mar 19, 23:21 UTC
  • The SEP Cloud client for Windows is updated periodically to provide improvements and defect fixes. The next update is scheduled to start on April 1, 2019.

    What’s new
    In this release, the SEP Cloud client for Windows will be updated to version 22.17 to provide an enhanced protection framework and client stability.

  • The SEP Cloud client for Windows is updated to the latest Visual Studio version 15.7.6.
  • Fixed a stability-related synchronization issue by adding a critical section to protect storage access.
  • Fixed an issue that occurs when the agent submitted to the backend the same event multiple times until a second event from the same source was received.

    Impact
    All Windows devices that are currently enrolled in SEP Cloud will automatically be updated in the background, using LiveUpdate. This update does not affect the security of your devices.

    Action Required
  • Windows device restart
    All users with Windows devices will be prompted to restart their devices after the update. Even if they delay the restart, their Windows clients remain protected.
  • Windows installation package refresh
    Administrators who created a Windows installation package before April 3 should create and distribute a new one after April 3 to use for new Windows package deployments.

    Live Update Schedule:
    Start Date: April 1, 2019 at 09:00 UTC
    End Date: April 1, 2019 at 14:00 UTC

    New Enrollment Schedule:
    Start Date: April 3, 2019 at 09:00 UTC
    End Date: April 3, 2019 at 14:00 UTC

    Quick links to more information
    If you have any questions, just post them on the SEP Cloud forum:
    https://www.symantec.com/connect/product/endpoint-protection-cloud
    Posted on Mar 25, 23:12 UTC
  • Past Incidents
    Mar 26, 2019

    No incidents reported today.

    Mar 25, 2019

    No incidents reported.

    Mar 24, 2019

    No incidents reported.

    Mar 23, 2019

    No incidents reported.

    Mar 22, 2019

    No incidents reported.

    Mar 21, 2019

    No incidents reported.

    Mar 20, 2019
    Resolved - We have remediated the errors when enrolling new Android and IOS devices. The service is fully restored. This incident is now resolved.
    Mar 20, 07:00 UTC
    Investigating - We are aware customers may be experiencing errors since 04:41 UTC, when attempting to enroll new Android and IOS devices. We are currently investigating these errors and will provide further updates as new information is discovered.

    Please note that no other SEP Cloud functionality is affected, and currently enrolled endpoint devices remain protected.
    Mar 20, 06:01 UTC
    Mar 19, 2019

    No incidents reported.

    Mar 18, 2019

    No incidents reported.

    Mar 17, 2019

    No incidents reported.

    Mar 16, 2019
    Completed - The scheduled maintenance has been completed.
    Mar 16, 05:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 16, 01:00 UTC
    Scheduled - Symantec is performing scheduled maintenance of Symantec Global Subscription Platform beginning March 16, 2019, starting at 1:00 UTC, for a duration of 4 hours.

    Impact
    During the maintenance period, you will not be able to purchase subscriptions or obtain trial subscriptions. No other SEP Cloud functionality will be affected, and endpoint devices will remain protected.

    Schedule
  • Start Date: March 16, 2019 at 1:00 UTC
  • End Date: March 16, 2019 at 5:00 UTC
    Mar 9, 02:05 UTC
  • Completed - The scheduled maintenance has been completed.
    Mar 16, 03:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 16, 01:00 UTC
    Update - The schedule for this maintenance has been updated to a new maintenance window. Please review the updated schedule.

    Updated Schedule
    • Start Date: Saturday, March 16, 2019 at 01:00 UTC
    • End Date: Saturday, March 16, 2019 at 03:00 UTC
    Mar 13, 20:41 UTC
    Scheduled - Symantec is performing a scheduled maintenance of Symantec Endpoint Protection Cloud (SEP Cloud) beginning March 16, 2019, starting at 14:00 UTC, for a duration of 2 hours.

    Impact
    During the maintenance window, the SEP Cloud portal will be unavailable. Your devices remain protected throughout the maintenance.

    Original Schedule
    • Start Date: Saturday, March 16, 2019 at 2:00 UTC
    • End Date: Saturday, March 16, 2019 at 4:00 UTC
    Mar 6, 09:59 UTC
    Mar 15, 2019

    No incidents reported.

    Mar 14, 2019
    Resolved - We have remediated the errors when enrolling new Windows and IOS devices. The service is fully restored. This incident is now resolved.
    Mar 14, 20:15 UTC
    Update - We are continuing to investigate enrollment errors and will provide further updates as new information is discovered.

    Please note that no other SEP Cloud functionality is affected, and currently enrolled endpoint devices remain protected.
    Mar 14, 18:35 UTC
    Investigating - We are aware customers may be experiencing errors when attempting to enroll new Windows and IOS devices. We are currently investigating these errors and will provide further updates as new information is discovered.

    Please note that no other SEP Cloud functionality is affected, and currently enrolled endpoint devices remain protected.
    Mar 14, 14:36 UTC
    Resolved - Between March 13, 2019, 17:09 UTC and March 14, 2019, 05:24 UTC, some customers may have experienced errors using SEP Cloud Console. Those errors appeared when performing one of the following:
    • attempting to enroll new MAC or iOS device to MDM with an APNS certificate already configured on their account;
    • setting up or renewing an APNS certificate;
    • issuing commands to MDM managed devices by admins.

    We have resolved this issue and the SEP Cloud console is now fully functional. No other SEP Cloud functionality was affected, and existing enrolled endpoint devices remained protected.
    Mar 14, 05:24 UTC
    Mar 13, 2019
    Resolved - We have remediated the underlying cause and the service is fully restored. This incident is now resolved.
    Mar 13, 10:02 UTC
    Update - We are continuing to investigate the previously reported concerns. We are investigating this issue with the highest priority and will provide further updates as new information is discovered.

    Please note that no other SEP Cloud functionality is affected, and currently enrolled endpoint devices remain protected.
    Mar 13, 08:28 UTC
    Investigating - We are aware SEPC enabled partners are not able to see their SEPC customer data in the portal. Additionally, customers may not receive email notifications from our portal. New agent installs will still work but agent enrollments may be delayed.

    We are currently investigating these errors and will provide further updates as new information is discovered. Please note that no other SEP Cloud functionality is affected, and currently enrolled endpoint devices remain protected.
    Mar 13, 06:41 UTC
    Mar 12, 2019

    No incidents reported.