All Systems Operational

About This Site

The current status of the Symantec Endpoint Protection Cloud service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec Endpoint Protection Cloud Technical resources visit Symantec Self Help

Partner Management Console   Operational
Cloud Portal Operational
Americas   Operational
Europe, Middle East & Africa   Operational
Authentication Service Operational
Americas   Operational
Europe, Middle East & Africa   Operational
Licensing Platform Operational
Americas   Operational
Europe, Middle East & Africa   Operational
Enrollments Operational
Americas   Operational
Europe, Middle East & Africa   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The SEP Cloud client for Windows is updated periodically to provide improvements and defect fixes. The next update is scheduled to start on January 21.

What’s new
In this release, the SEP Cloud client for Windows will be updated to version 22.16.3 to improve the client installation and upgrade experience.

  • We have removed McAfee Security Scan from the list of incompatible applications so that you can successfully install or upgrade the client even if a competitive security application installed on your device.
    You can refer to the following article for more information:
    https://support.symantec.com/en_US/article.TECH252702.html

    Impact
    All Windows devices that are currently enrolled in SEP Cloud will automatically be updated in the background, using LiveUpdate. This update does not affect the security of your devices.

    Action Required
  • Windows device restart
    All users with Windows devices will be prompted to restart their devices after the update. Even if they delay the restart, their Windows clients remain protected.
  • Windows installation package refresh
    Administrators who created a Windows installation package before January 21 should create and distribute a new one after January 21 to use for new Windows package deployments.

    Schedule:

    Live Update Schedule:
  • Start Date: January 21, 2019 at 09:00 UTC
  • End Date: January 21, 2019 at 14:00 UTC
    New Enrollment Schedule:
  • Start Date: January 21, 2019 at 09:00 UTC
  • End Date: January 21, 2019 at 14:00 UTC

    Quick links to more information
    If you have any questions, just post them on the SEP Cloud forum:
    https://www.symantec.com/connect/product/endpoint-protection-cloud
    To view status and subscribe to updates, visit this page:
    https://sepc.status.symantec.com/
    Posted on Jan 15, 04:04 UTC
  • In this release, we've added an additional SEP Cloud client deployment option and fixed a few usability issues.

    • Deploy the SEP Cloud client as part of an image
    You can now install the SEP Cloud client for Windows on a virtual machine template (image) so that you can deploy the client on new virtual machines and automatically enroll them in SEP Cloud.
    It ensures that all the virtual machines that are created from this template have the SEP Cloud client and they are protected.

    • Enroll Android devices without Google Play Store access
    Added support to enroll Android devices in scenarios where the access to public app stores is restricted. If required, you can also hide the nearby threat map from the application.

    • Fixed an identity provider related sign-in issue
    While configuring Okta or Oracle IDCS as your identity provider (IdP) in SEP Cloud, you will now see a region-specific RelayState URL instead of a generic URL

    For more details, see What’s new in this release (updated shortly after each release).

    Impact
    During the upgrade window, the SEP Cloud portal may be unavailable for a few minutes. Your devices remain protected throughout the upgrade.

    Action Required
    No action is required by end users or administrators.

    Schedule:
  • Start Date: January 24, 2019 at 03:00 UTC
  • End Date: January 24, 2019 at 09:00 UTC

    Quick links to more information
    If you have any questions, just post them on the SEP Cloud forum:
    https://www.symantec.com/connect/product/endpoint-protection-cloud
    Posted on Jan 18, 22:39 UTC
  • Past Incidents
    Jan 19, 2019
    Completed - The scheduled maintenance has been completed.
    Jan 19, 07:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 19, 02:00 UTC
    Update - Please note there has been a change in the Schedule section of this maintenance.

    New Schedule
    • Start Date: January 19, 2019 at 02:00 UTC
    • End Date: January 19, 2019 at 07:00 UTC
    Jan 15, 07:20 UTC
    Scheduled - Symantec is performing scheduled maintenance of Symantec Endpoint Protection Cloud (SEP Cloud) beginning January 19, 2019, starting at 02:00 UTC, for a duration of 4 hours.

    Impact
    During the maintenance period, you will not be able to purchase subscriptions or obtain trial subscriptions. No other SEP Cloud functionality will be affected, and endpoint devices will remain protected.

    Original Schedule
  • Start Date: January 19, 2019 at 02:00 UTC
  • End Date: January 19, 2019 at 06:00 UTC
    Jan 10, 23:26 UTC
  • Jan 18, 2019
    Completed - This maintenance has been canceled and may be rescheduled at a later date.
    Jan 18, 01:19 UTC
    Scheduled - Symantec is performing scheduled maintenance of Symantec Endpoint Protection Cloud beginning January 21, 2019, starting at 01:00 UTC, for a duration of 2 hours.

    Impact
    During the maintenance period, you will not be able to log into the Cloud Portal and Partner Management Console. A splash page will replace each portal during the duration the portal will be unavailable.

    No other SEP Cloud functionality will be affected, and endpoint devices will remain protected.

    Schedule
    • Start Date: January 21, 2019 at 01:00 UTC
    • End Date: January 21, 2019 at 03:00 UTC
    Jan 15, 16:09 UTC
    Jan 17, 2019

    No incidents reported.

    Jan 16, 2019

    No incidents reported.

    Jan 15, 2019

    No incidents reported.

    Jan 14, 2019

    No incidents reported.

    Jan 13, 2019

    No incidents reported.

    Jan 12, 2019

    No incidents reported.

    Jan 11, 2019

    No incidents reported.

    Jan 10, 2019
    Completed - The scheduled maintenance has been completed.
    Jan 10, 03:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 9, 21:31 UTC
    Scheduled - In this release, we have enhanced application protection and fixed a few stability issues.

  • Block applications from accessing your network
    Added a new Application Control setting in the security policy to block applications from accessing your network. You can configure this setting to eliminate security risks and improve the overall network stability.
    You can access the new Application Control setting under the Application Protection settings group.

    For more details, see What's new in this release (updated shortly after each release).

    Impact
    During the upgrade window, the SEP Cloud portal may be unavailable for a few minutes. Your devices remain protected throughout the upgrade.

    Action Required
    No action is required by end users or administrators.

    Schedule:
    Start Date: January 9, 2019 at 21:30 UTC
    End Date: January 10, 2019 at 03:30 UTC

    Quick links to more information
    If you have any questions, just post them on the SEP Cloud forum:
    https://www.symantec.com/connect/product/endpoint-protection-cloud

    To view status and subscribe to updates, visit this page:
    https://sepc.status.symantec.com/
    Jan 3, 02:43 UTC
  • Jan 8, 2019

    No incidents reported.

    Jan 7, 2019

    No incidents reported.

    Jan 6, 2019

    No incidents reported.

    Jan 5, 2019

    No incidents reported.