All Systems Operational

About This Site

The current status of the Symantec Endpoint Protection Cloud service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec Endpoint Protection Cloud Technical resources visit Symantec Self Help

Cloud Portal Operational
Portal Login   Operational
Authentication Service   Operational
Licensing Platform   Operational
Enrollments   Operational
Partner Management Console   Operational
Service Platform Health Operational
Compute Platform   ? Operational
Global Traffic Management   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Symantec is performing scheduled maintenance of Symantec Endpoint Protection Cloud (SEP Cloud) beginning November 21, 2018, starting at 22:00 UTC, for a duration of 6 hours.

Impact
During the maintenance window, the SEP Cloud portal may be unavailable for a few minutes. Your devices remain protected throughout the maintenance.

Schedule
• Start Date: November 21, 2018 at 22:00 UTC
• End Date: November 22, 2018 at 04:00 UTC
Posted on Nov 15, 22:28 UTC
Past Incidents
Nov 19, 2018
Completed - The scheduled maintenance has been completed.
Nov 19, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:00 UTC
Scheduled - The SEP Cloud client for Windows is updated periodically to provide improvements and defect fixes. The next update is scheduled to start on November 19.

What’s new
In this release, the SEP Cloud client for Windows will be updated to version 22.16.2 to provide an enhanced protection framework and fix a customer issue.
• Fixed an issue where complex password was required on Windows Servers even if the password protection setting was disabled in the security policy.

Impact
All Windows devices that are currently enrolled in SEP Cloud will automatically be updated in the background, using LiveUpdate. This update does not affect the security of your devices.

Action Required
Windows device restart
All users with Windows devices will be prompted to restart their devices after the update. Even if they delay the restart, their Windows clients remain protected.
Windows installation package refresh
Administrators who created a Windows installation package before November 21 should create and distribute a new one after November 21 to use for new Windows package deployments.

Live Update Schedule:
Start Date: November 19, 2018 at 9:00 AM UTC
End Date: November 19, 2018 at 2:00 PM UTC

New Enrollment Schedule:
Start Date: November 21, 2018 at 9:00 AM UTC
End Date: November 21, 2018 at 2:00 PM UTC

Quick links to more information
If you have any questions, just post them on the SEP Cloud forum:
https://www.symantec.com/connect/product/endpoint-protection-cloud

To view status and subscribe to updates, visit this page:
https://sepc.status.symantec.com/
Nov 9, 20:29 UTC
Nov 18, 2018

No incidents reported.

Nov 17, 2018
Completed - The scheduled maintenance has been completed.
Nov 17, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:01 UTC
Scheduled - Symantec is performing scheduled maintenance of Symantec Endpoint Protection Cloud (SEP Cloud) beginning November 16, 2018, starting at 23:00 UTC, for a duration of 8 hours.

Impact
During the maintenance period, you will not be able to purchase subscriptions or obtain trial subscriptions. No other SEP Cloud functionality will be affected, and endpoint devices will remain protected.

Schedule
• Start Date: November 16, 2018 at 23:00 UTC
• End Date: November 17, 2018 at 07:00 UTC
Nov 6, 09:18 UTC
Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.