Note: The uptime data provided on this page is for notification purposes only.
All Systems Operational

About This Site

The current status of the Symantec Endpoint Protection Cloud service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec Endpoint Protection Cloud Technical resources visit Symantec Self Help

Cloud Portal Operational
90 days ago
99.98 % uptime
Today
Americas Operational
90 days ago
99.96 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Authentication Service Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Licensing Platform Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Enrollments Operational
90 days ago
99.84 % uptime
Today
Americas Operational
90 days ago
99.86 % uptime
Today
Europe, Middle East & Africa Operational
90 days ago
99.82 % uptime
Today
Partner Management Console Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
The SEP Cloud client for Windows is updated periodically to provide improvements and defect fixes. The next update is scheduled to start on May 22.

What’s new
In this release, the SEP Cloud client for Windows will be updated to version 22.17.1 to provide an enhanced protection framework and client stability.
  • Enhanced SEP Cloud client for Windows to make sure that it's compatible with Windows 10 19H1.
  • Fixed a synchronization issue that occurred while applying a policy during the client shutdown process.
  • Starting with this update, the windows devices that cannot successfully be enrolled after repeated attempts will release their licenses, and the devices are not protected anymore. To protect and manage the devices, uninstall the agent and re-enroll the devices.

    For more information, see TECH254559.

    Impact
    All Windows devices that are currently enrolled in SEP Cloud will automatically be updated in the background, using LiveUpdate. This update does not affect the security of your devices.

    To start, the update is distributed to a small set of clients over the first ten days of the release, and then the remaining clients will get the update. If you want to update sooner, you can run LiveUpdate from the Symantec Endpoint Protection Cloud client UI.

    Action Required
  • Windows device restart
    All users with Windows devices will be prompted to restart their devices after the update. Even if they delay the restart, their Windows clients remain protected.

    If no user is logged on the device when the upgrade is made available, then the prompt is provided until the user logs on. The product update will not force the restart of the device.

  • Windows installation package refresh
    Administrators who created a Windows installation package before May 22 should create and distribute a new one after May 22 to use for new Windows package deployments.

    Quick links to more information
    If you have any questions, just post them on the SEP Cloud forum:
    https://www.symantec.com/connect/product/endpoint-protection-cloud

    Note: This notice will be posted to the top of Symantec Status for one minute. References in this announcement to a "one minute" duration apply to length of the posting, not the maintenance window.
    Posted on May 15, 23:39 UTC
  • Past Incidents
    May 19, 2019

    No incidents reported today.

    May 18, 2019
    Completed - The scheduled maintenance has been completed.
    May 18, 16:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 18, 12:00 UTC
    Scheduled - Symantec is performing scheduled maintenance of Symantec Global Subscription Platform beginning May 18, 2019, starting at 12:00 UTC, for a duration of 4.5 hours.

    Impact
    During the maintenance period, you will not be able to purchase subscriptions or obtain trial subscriptions.

    No other SEP Cloud functionality will be affected, and endpoint devices will remain protected.

    Schedule
  • Start Date: May 18, 2019 at 12:00 UTC
  • End Date: May 18, 2019 at 16:30 UTC
    May 10, 00:19 UTC
  • May 17, 2019

    No incidents reported.

    May 16, 2019

    No incidents reported.

    May 15, 2019

    No incidents reported.

    May 14, 2019

    No incidents reported.

    May 13, 2019
    Completed - The scheduled maintenance has been completed.
    May 13, 22:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 13, 18:01 UTC
    Scheduled - The SEP Cloud client for Mac is updated periodically to provide enhancements and improvements. The next update is scheduled to start May 13, 2019.

    What’s new
    In this release, the SEP Cloud 8.x clients for Mac will be updated to version 8.4 to fix several issues related to the client stability and performance.

  • Mac OS 10.14.5 Day Zero support: Kernel Extension notarization based on Apple Requirement for macOS version 10.14.5.
  • Fixed an issue where devices restarted after the completion of the SEP Cloud installation.
  • Fixed the erroneous appearance of the +Device button on the SEP Cloud client UI that opened the Norton Sign In page.
  • Fixed an issue where the “At Risk: Your Mac needs to be scanned for viruses and spyware” status was displayed.
  • Fixed an issue that is related to the SEP Cloud client UI not opening.
  • Fixed few client issues related to: LiveUpdate tool, Firewall, SymSharedSettings.

    Impact
  • All SEP Cloud 8.x clients for Mac will be updated to 8.4 in the background, using LiveUpdate.
  • This update does not affect the security of your devices.

    Action Required
    All users with the Mac devices that run version 8.x of the SEP Cloud client are prompted to restart their devices after the update. Even if they delay the restart, their devices remain protected. No action is required by administrators.

    Schedule
    • Start: May 13 2019 at 18:00 UTC
    • End: May 13, 2019 at 22:00 UTC

    Quick links to more information
    If you have any questions, just post them on the SEP Cloud forum:
    https://www.symantec.com/connect/product/endpoint-protection-cloud
    May 3, 00:30 UTC
  • May 12, 2019

    No incidents reported.

    May 11, 2019
    Completed - The scheduled maintenance has been completed.
    May 11, 00:37 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 10, 23:00 UTC
    Update - The schedule for this maintenance has been updated to a new maintenance window. Please review the updated schedule.

    Updated Schedule
    • Start Date: Friday, May 10, 2019 at 23:00 UTC
    • End Date: Saturday, May 11, 2019 at 01:00 UTC
    May 3, 05:09 UTC
    Scheduled - Symantec is performing scheduled maintenance of Symantec Endpoint Protection Cloud (SEP Cloud) beginning May 3, 2019, starting at 23:00 UTC, for a duration of 2 hours.

    Impact
    During the maintenance window, the SEP Cloud portal may be unavailable for a few minutes. Your devices remain protected throughout the maintenance.

    Original Schedule
    • Start Date: May 3, 2019 at 23:00 UTC
    • End Date: May 4, 2019 at 01:00 UTC
    Apr 29, 23:35 UTC
    May 9, 2019
    Completed - The scheduled maintenance has been completed.
    May 9, 04:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 8, 22:00 UTC
    Scheduled - Symantec is performing scheduled maintenance of Symantec Endpoint Protection Cloud (SEP Cloud) beginning May 8, 2019, starting at 10:00 UTC, for a duration of 6 hours.

    Impact
    During the maintenance window, the SEP Cloud portal may be unavailable for a few minutes. Your devices remain protected throughout the maintenance.

    Schedule
  • Start Date: May 8, 2019 at 22:00 UTC
  • End Date: May 9, 2019 at 04:00 UTC
    May 2, 00:54 UTC
  • May 8, 2019
    Resolved - We have resolved the previously reported symptoms. The service is fully restored and this incident is now resolved.
    May 8, 09:39 UTC
    Update - We are continuing to investigate the iOS enrollment issue and will provide further updates as new information is discovered.

    Please note that no other SEP Cloud functionality is affected, and currently enrolled endpoint devices remain protected.
    May 8, 07:43 UTC
    Investigating - We are aware customers may be experiencing failures when attempting to enroll iOS devices. We are currently investigating these errors and will provide further updates as new information is discovered.

    Please note that no other SEP Cloud functionality is affected, and currently enrolled endpoint devices remain protected.
    May 8, 05:24 UTC
    May 7, 2019

    No incidents reported.

    May 6, 2019

    No incidents reported.

    May 5, 2019

    No incidents reported.