All Systems Operational

About This Site

The current status of the Symantec Endpoint Protection Cloud service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec Endpoint Protection Cloud Technical resources visit Symantec Self Help

Cloud Portal Operational
Portal Login   Operational
Authentication Service   Operational
Licensing Platform   Operational
Enrollments   Operational
Partner Management Console   Operational
Service Platform Health Operational
Compute Platform   ? Operational
Global Traffic Management   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2018

No incidents reported today.

Sep 24, 2018
Resolved - On September 24, 2018, from 14:45 UTC to 15:13 UTC, we identified login delays with the portal. Customers attempting to use the portal during this time may have experienced delays when logging in. We have resolved the portal login slowness and have fully restored the service.

Please note that no other SEP Cloud functionality was affected during the incident timeline, and currently enrolled endpoint devices remained protected.
Sep 24, 14:45 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 09:00 UTC
Scheduled - The SEP Cloud client for Windows is updated periodically to provide improvements and defect fixes. The next update is scheduled to start on September 24, 2018.

What’s new
In this release, the SEP Cloud client for Windows will be updated to version 22.15.1 to fix a few issues related to mail server and client stability.
• Fixed an issue that was preventing your mail servers to work properly due to SEP Cloud's default inbound and outbound email protection
• Fixed a rare issue that could cause the SEP Cloud client to stop responding

Impact
All Windows devices that are currently enrolled in SEP Cloud will automatically be updated in the background, using LiveUpdate. This update does not affect the security of your devices.

Action Required
Windows device restart
All users with Windows devices will be prompted to restart their devices after the update. Even if they delay the restart, their Windows clients remain protected.
Windows installation package refresh
Administrators who created a Windows installation package before Sep 26 should create and distribute a new one after Sep 26 to use for new Windows package deployments.

Live Update Schedule:
• Start Date: Monday, September 24, 2018 at 9:00 AM UTC
• End Date: Monday, September 24, 2018 at 2:00 PM UTC

New Enrollment Schedule:
• Start Date: Wednesday, September 26, 2018 at 9:00 AM UTC
• End Date: Wednesday, September 26, 2018 at 2:00 PM UTC

Quick links to more information
If you have any questions, just post them on the SEP Cloud forum:
https://www.symantec.com/connect/product/endpoint-protection-cloud

To view status and subscribe to updates, visit this page:
https://sepc.status.symantec.com/
Sep 18, 14:34 UTC
Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018
Resolved - We have resolved the previously reported symptoms. The service is fully restored and this incident is now resolved.
Sep 20, 20:13 UTC
Investigating - We are experiencing login delays with the portal. Customers attempting to use the portal during this time may experience delays when logging in or a "504 gateway timeout" error. We are investigating this issue with the highest priority and will provide further updates as new information is discovered.

Please note that no other SEP Cloud functionality is affected, and currently enrolled endpoint devices remain protected.
Sep 20, 18:48 UTC
Resolved - We have resolved the previously reported symptoms. The service is fully restored and this incident is now resolved.
Sep 20, 15:36 UTC
Investigating - We are aware customers may be experiencing intermittent login errors when attempting to log into the management portal. We are currently investigating these errors and will provide further updates as new information is discovered.

All installed endpoint devices remain protected during this issue.
Sep 20, 14:53 UTC
Sep 19, 2018
Completed - The scheduled maintenance has been completed.
Sep 19, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 03:31 UTC
Scheduled - Symantec is performing scheduled maintenance of Symantec Endpoint Protection Cloud (SEP Cloud) beginning September 19, 2018, starting at 03:30 UTC, for a duration of 4 hours.

Impact
During the maintenance window, the SEP Cloud portal may be unavailable for a few minutes. Your devices remain protected throughout the maintenance.

Schedule
  • Start Date: September 19, 2018 at 03:30 UTC
  • End Date: September 19, 2018 at 07:30 UTC
    Sep 13, 01:13 UTC
  • Sep 18, 2018
    Completed - The scheduled maintenance has been completed.
    Sep 18, 22:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 18, 16:00 UTC
    Scheduled - The SEP Cloud client for Mac is updated periodically to provide enhancements and improvements. The next update is scheduled to start on September 18.

    What’s new
    In this release, our agent ‘SEP Cloud for Mac version 7.8’ will be updated to version 7.9 to provide support for the latest operating system and fix stability issues.

    • Added support for the new macOS Mojave operating system (version 10.14).
    • Fixed multiple issues to improve the stability of our agent ‘SEP Cloud for Mac’.

    Please note that our agent ‘SEP Cloud for Mac version 8.0’ will maintain compatibility with the new macOS Mojave operating system (version 10.14).

    Impact
    All endpoint running our agent ‘SEP Cloud for Mac version 7.8’ will automatically be updated in the background, using LiveUpdate. This update does not impact the endpoints running our agent ‘SEP Cloud for Mac version 8.0’.

    Action Required
    All users with Mac endpoints running our agent ‘SEP Cloud for Mac version 7.8’ will be prompted to restart their devices after the update. Even if they delay the restart, their devices remain protected. No action is required by the administrators.

    Schedule
    • Start: Tuesday, September 18 at 16:00 PM UTC
    • End: Tuesday, September 18 at 22:00 PM UTC

    Quick links to more information
    If you have any questions, just post them on the SEP Cloud forum:
    https://www.symantec.com/connect/product/endpoint-protection-cloud
    To view status and subscribe to updates, visit this page:
    https://sepc.status.symantec.com/
    Sep 15, 04:24 UTC
    Sep 17, 2018

    No incidents reported.

    Sep 16, 2018

    No incidents reported.

    Sep 15, 2018
    Completed - The scheduled maintenance has been completed.
    Sep 15, 05:01 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 15, 01:00 UTC
    Scheduled - Symantec is performing scheduled maintenance of Symantec Endpoint Protection Cloud (SEP Cloud) beginning September 15, 2018, starting at 01:00 UTC, for a duration of 4 hours.

    Impact
    During the maintenance period, you will not be able to purchase subscriptions or obtain trial subscriptions. No other SEP Cloud functionality will be affected, and endpoint devices will remain protected.

    Schedule
    • Start Date: September 15, 2018 at 01:00 UTC
    • End Date: September 15, 2018 at 05:00 UTC
    Sep 5, 10:15 UTC
    Sep 14, 2018

    No incidents reported.

    Sep 13, 2018

    No incidents reported.

    Sep 12, 2018

    No incidents reported.

    Sep 11, 2018
    Resolved - We have remediated the previously reported issues with installation errors. The service is fully restored. This incident is now resolved.
    Sep 11, 00:13 UTC
    Investigating - We are aware some customers may be experiencing installation errors when trying to install on a workstations or servers. We are currently investigating these errors and will provide further updates as new information is discovered.

    Please note that no other SEP Cloud functionality is affected, and endpoint devices remain protected.
    Sep 10, 21:42 UTC